How you survive as a business in these economic tough times may very well depend on how you treat your loyal customers, and everyone else! – Jeff follows up on a previous article about how customer service is individually provided at each of the parks.
TIF: Seamless Customer Service
– Should your experience at Walt Disney World be different than your experience at Disneyland?
Finding Giraffes, Dinos, and Cookies at Disney’s Animal Kingdom
Empathy as the greatest listening skill – Jeff’s experience at Disney’s Animal Kingdom illustrates our need to show greater empathy as we seek to understand others
Getting Disney Guests to Comply
R.U.L.E.S. & Principles for Getting Customers to Become More Compliant – In the second part of this two part series, we will look at what it takes for getting customers to be more compliant.
Por Favor Mantenganse Alejado de las Puertas
Customer Service Versus Customer Compliance – Jeff talks about why winning customers over to complying works better than enforcing such.
Smile, Darn Ya Smile
The role of smiling in delivering great customer service – Let’s look at what it takes to put an authentic smile in front of your customers
How Many Cast Members Do You Interact With Each Day?
Building Customer Loyalty Through Interaction – Jeff looks at the number of cast members we interact with in a typical visit and the lessons from that regarding customer loyalty
A Look At The Wave
A lesson on the Six Ps of Service –
Who is the Most Important VIP
– Lessons from Lottawatta Lodge tell us that the most important VIP is the Cast Member
Every Guest a VIP
– What does it mean to be treated as a VIP at Disney? The answer may surprise you.