How to greet your customers and guests –
Toy Story Mania, The Ride
– Jeff Kober moves from the queue to the ride at Toy Story Mania
Get In Line for Toy Story Mania!
– Jeff takes you through an immersive queuing experience that sets the stage for Toy Story Mania
Kid Friendly, Disney Style
– A guest column from Jeff Kober’s daughter, Jennica
Results-Focused Service
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Supporting the Guest… errr… Animal Experience
– A salute to Disney’s Animal Kingdom for a job well done
Behind the Scenes: Lessons for The Front and Back of the House-Part II
– Jeff continues his look behind the scenes, and how it can impact your business.
Behind the Scenes: Lessons from the Front and Back of the House, Part I
– Jeff looks behind the scenes, and how it can impact your business.
Wait! Read This!
Waiting in Line at Disney – Jeff looks at how Disney makes waiting not seem like waiting.
Three Lessons in Service Recovery
– Jeff shares the three key lessons to learn about service recovery.