Statin’ the Bacon at Liberty Tree Tavern – Jeff expands on his throughts regarding customer service when something goes wrong.
I’ve Lost My Car
Providing Service Recovery – Jeff look at customer service when something goes wrong.
Service Netting
– Jeff talks proactive customer service from the Disney perspective.
Wayfinding at Disney
– Jeff explores with maps and signs, Disney style.
Disney Service Basics
– Jeff look at the basics of Disney’s customer service standards.
Understanding Guests (not Customers)
– Jeff look at the distinction between Customers and Guests.
‘We Create Happiness’
– Jeff looks at Disney Traditions and mission statements.
The Future Begins October 1st 1982
(But It Has To All Work The Week Before) – Jeff continues his look at the development of EPCOT Center.
Engineering the EPCOT Center Dream
Imagineer Art Frohwerk and Department 510 – Jeff looks at a key team behind the development of EPCOT Center.
Celebrating Halloween
– Dying to Reenter to the Haunted Mansion