– Service at Disney’s Haunted Mansion
At Disney, Everyone Picks Up Trash!
– Jeff looks at the lesson taught by ‘Everyone Picks Up Trash’.
Holding Down the Bridge
– Jeff looks how stepping into the trenches can improve your customer’s experience.
Disney and SeaWorld
Working From an Abundance Mentality – Jeff looks at just what an Abundance Mentality means.
The 10/20 Water Park Rule
And Other Smart Life Saving Ideas For Your Business – Jeff looks at how lifeguards can apply to your business.
Playing With The Big Guys
Lessons From Orlando Water Parks – Jeff writes about the lessons to be learned from Orlando’s Water Parks.
Bump the Rat or Use Every Part of the Rat
– Jeff looks at getting the most out of your resources.
Giving Customers Informed Choices and Gifts of Time
– Jeff looks at giving your customers the gift of time.
What Time is the 3:00 Parade?
– Jef looks at how to make a true connection with your customers.
Magical Moments & Take 5s: Take II
– Jef looks at even more techniques for earning customer loyalty.