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Jeff Kober

‘When Hinges Squeak’ Becomes ‘When Standards Speak’

September 13, 2007 by Jeff Kober

– Service at Disney’s Haunted Mansion

At Disney, Everyone Picks Up Trash!

August 30, 2007 by Jeff Kober

– Jeff looks at the lesson taught by ‘Everyone Picks Up Trash’.

Holding Down the Bridge

August 16, 2007 by Jeff Kober

– Jeff looks how stepping into the trenches can improve your customer’s experience.

Disney and SeaWorld

August 9, 2007 by Jeff Kober

Working From an Abundance Mentality – Jeff looks at just what an Abundance Mentality means.

The 10/20 Water Park Rule

July 19, 2007 by Jeff Kober

And Other Smart Life Saving Ideas For Your Business – Jeff looks at how lifeguards can apply to your business.

Playing With The Big Guys

July 6, 2007 by Jeff Kober

Lessons From Orlando Water Parks – Jeff writes about the lessons to be learned from Orlando’s Water Parks.

Bump the Rat or Use Every Part of the Rat

June 19, 2007 by Jeff Kober

– Jeff looks at getting the most out of your resources.

Giving Customers Informed Choices and Gifts of Time

June 5, 2007 by Jeff Kober

– Jeff looks at giving your customers the gift of time.

What Time is the 3:00 Parade?

May 22, 2007 by Jeff Kober

– Jef looks at how to make a true connection with your customers.

Magical Moments & Take 5s: Take II

May 8, 2007 by Jeff Kober

– Jef looks at even more techniques for earning customer loyalty.

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