Opinion

– MousePlanet welcomes Steve to the team, and he introduces his new column.

Waiting in Line at Disney – Jeff looks at how Disney makes waiting not seem like waiting.

– Jeff shares the three key lessons to learn about service recovery.

Statin’ the Bacon at Liberty Tree Tavern – Jeff expands on his throughts regarding customer service when something goes wrong.

Universal Studios-Hollywood evicts its heroes – David examines the fallout from USH’s dropping of their Marvel Comics license.

The Disneyland College Program – The inside scoop on the Disneyland College Program.

– Jeff talks proactive customer service from the Disney perspective.

Disneyland turns into Mickey’s Coon Town – David on Disneyland’s furry problem, and other news.

– Jeff look at the basics of Disney’s customer service standards.

– Jeff look at the distinction between Customers and Guests.